
	SEPTEMBER 23, 2024

1.	Answering the Call for Service Pied Piper study shows quick telephone engagement boosts loyalty. Full article

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2.	Capital One Debuts Supercharged ‘Business Card’ for Car Dealers “We quickly thought, ‘This is something we can use,’” says car dealer Kris Gaerlan. Full article

3.	Used Car Sales Dip CBT analyzes the boom-and-bust used car sales climate.

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4.	‘Do I Really Need That Stuff?’ Many consumers question the need for some advanced technology in modern cars, according to a J.D. Power survey. Full article

5.	Dealers Need Processes to Boost Customer Experience Processes can shorten the sales process, increase the efficiency of F&I and more, reports F&I Showroom.