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Enterprise Connect Webinars - Together with No Jitter

Accelerating Actionable AI in the Contact Center

Wednesday, August 26, 2020 | Time: 2:00 PM ET / 11:00 AM PT

(Duration: 60 Minutes)

Urgent new demands are driving accelerated rollouts in contact centers’ use of Artificial Intelligence. Organizations are seeing measurable benefits in a shorter timeline than anticipated, and implementations of AI are happening in as little as 15 days.

Join leading contact center analyst Sheila McGee-Smith to explore case studies and learn how AI-driven analytics can help contact centers better understand their customers’ journeys.

Sponsored by:

Hosted by:

You will learn:

What near-term challenges your contact center may be able to address with AI
How to make sure your short-term AI implementation meets your goals
How private and public sector contact centers addressed recent disruptions by implementing AI quickly and effectively