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Enterprise Connect Webinars - Together with No Jitter

Accelerating Actionable AI in the Contact Center

Wednesday, August 26, 2020 | Time: 2:00 PM ET / 11:00 AM PT

(Duration: 60 Minutes)

Enterprises were slowly adopting AI for their contact centers. However new demands have driven accelerated rollouts while seeing measurable benefits in a short time.

Join the leading contact center analyst Sheila McGee-Smith and leaders from Genesys and Google Cloud to discuss how AI-driven analytics can help contact centers better understand their customers’ journeys and plan accordingly. In addition, you will gain insight into the ways in which the current disruptions may drive longer-term trends.

Sponsored by:

Hosted by:

Takeaways Include:

What near-term challenges your contact center may be able to address with AI
How to make sure your short-term AI implementation meets your goals
How private and public sector contact centers addressed recent disruptions by implementing AI quickly and effectively