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Enterprise Connect Webinars - Together with No Jitter

How Video Creates the Human-Centric Contact Center

Tuesday, March 23, 2021 | Time: 3:00 PM ET / 12:00 PM PT

(Duration: 60 Minutes)

Video is poised to play a larger role in contact centers in the next 12 – 18 months, especially in situations where a high degree of trust and human interaction are required.

In this webinar, a leading industry analyst will present data and insights on video’s role and future in the contact center, joined by a technology provider with real-world examples of how video is lending the human touch to contact centers today.

Sponsored by:

Hosted by:

You will learn:

When video is most effective in contact center interactions
The role video can play in an omnichannel contact center
How to ensure security and quality of service in a video customer experience

SAVE MY SEAT

Presenters

Robin Gareiss

CEO and Principal Analyst

Metrigy

Sarita Fernandes

VP of Marketing, Contact Center Solutions

Lifesize

Moderator:

Eric Krapf

GM & Program Co-Chair, Enterprise Connect,

Publisher, No Jitter

#EC21

Enterprise Connect Webinars c/o Informa Tech

Informa Tech Holdings LLC | Registered in the United States with number 7418737 | 605 Third Ave., 22nd Floor, New York, New York 10158, USA

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