| | | Dear Mr Voornaam Voornaam Achternaam The situation around the world continues to change rapidly, and our hearts go out to everyone who has been affected. While these are challenging times, we can assure you that we’re doing all we can to support our customers.
With the recent government travel restrictions, we understand that many of you will need to alter your plans – that’s why we've introduced more flexible ticketing arrangements, so you can change your itinerary free of charge. And if you still need to fly during this difficult time, we've implemented a number of measures to protect you, your fellow passengers and our team.
Please note that our call centres are extremely busy at the moment, so waiting times may be longer than usual. The quickest way to view the status of your booking, or make any necessary changes, is to log into Manage Booking.
Watch this video from Cathay Pacific’s Chief Customer and Commercial Officer, Ronald Lam, to learn more about the steps we’re taking in response to COVID-19.
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