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Enterprise Connect Webinars - Together with No Jitter

Three Imperatives for Achieving Hyper-Personalized Customer Engagement

Wednesday, June 30, 2021 | 2:00 PM ET / 11:00 AM PT

(Duration: 60 Minutes)

To gain repeat business and customer loyalty, contact centers must be able to provide hyper-personalized interactions fueled by the right customer data. Customer satisfaction will increase as interactions will be more relevant and timely, and customer effort will be reduced as better data fuels proactive customer engagement.

Sponsored by:

Hosted by:

In this webinar, you will learn:

How the past 18 months have changed the way we communicate, our digital needs, customer engagement habits.
Recent survey results from both Omdia and Twilio on post-covid tech investments, progress on digital transformation, and challenges preventing progress.
Drill down on 3 imperatives to deliver hyper-personalization in your contact center interactions.

SAVE MY SEAT

Presenters

Mila D’Antonio

Principal Analyst

Omdia

Tim Ritcher

Principal Product Marketing Manager

Twilio

Moderator:

Eric Krapf

GM & Program Co-Chair, Enterprise Connect

Publisher, No Jitter

UPCOMING EVENTS

Join Us in Orlando, Florida on September 27-29 to get in-depth, objective, vendor-neutral insights and analysis from leading independent experts on all aspects of communications, collaboration and networking technologies. Our program will provide the technical know-how and strategic vision that meet the needs of your post-pandemic enterprise.

Learn More

#EC21

Enterprise Connect Webinars c/o Informa Tech

Informa Tech Holdings LLC | Registered in the United States with number 7418737 | 605 Third Ave., 22nd Floor, New York, New York 10158, USA

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