Five-Star Surveys in Home Health: Practical Tools for Top Ratings

Presented on:
Tuesday, November 08, 2016
1:00–2:30 p.m. Eastern

Presented by:
Kelea Nardini, RN, MSN

Level of Program:
Intermediate

How your patients perceive your home health agency’s care matters greatly to your scores.

Home health CAHPS scores, processes, and outcome measures are publicly reported. Those making referrals and looking to create Accountable Care Organizations (ACOs) are noticing. What better way to learn how to improve your scores than by an agency that has already done it!

Join expert speaker Kelea Nardini, RN, MSN, for this 90-minute program as she examines ways to improve home health quality through the use of tools and auditing practices. You’ll also learn to identify trends when reviewing your data, improve clinical results, and incorporate patient goals into the active care plan.

At the conclusion of this program, participants will be able to:

• Identify and implement tools in the homecare setting to improve quality, safety, and patient satisfaction
• Incorporate auditing practices to improve quality outcomes
• Identify trends from audit data to provide focused staff education
• Engage staff in improving clinical results
• Incorporate patient goals into the active care plan during case conferences

Agenda

• Background
  • Parkview Home Health: Who we are
  • It all started when …
• Quality of patient care
  • How we got there
    • OASIS assessments and Medicare claims data
    • Process measures
    • Outcome measures
  • Purposeful rounding in home health
• Five patient survey stars
  • Circle of safety
  • Quality and patient satisfaction
• Lessons learned
  • Building a five-star team
  • Education
  • Engagement (physicians, nurses, aides)
• Live Q&A

• Audit tool
• Circle safety
• Communication board
• Purposeful rounding/rounding protocols

Meet the Speaker

Kelea Nardini, RN, MSN, has been a nurse since 1994, graduating from Seattle Pacific University with her BSN and receiving her MSN from the University of Phoenix in 2000. She has experience in many areas of nursing, including L&D, OR, and med/surg. Nardini was also a college instructor in the nursing department, and has more than 15 years of homecare experience in various positions, such as infusion, QA, and nurse management. She has been the director of Parkview Homecare in Pueblo, Colorado, for the past eight years.

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