Instagram debuts in-app shopping, Chase targets the unbanked, How mega-mergers are changing the payments game

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March 19, 2019

Call Center Commerce Tracker™

The Kinder, Gentler AI-Powered Call Center

Call centers are using AI to quickly authenticate a customer's identity, but not to detect how stressed out the caller on the other end might be before routing them to a human agent, says Professor James Woudhuysen of London South Bank University. In the latest Call Center Commerce Tracker, Woudhuysen tells PYMNTS how pairing AI with biometric indicators, such as breathing and heart rate, can alert human agents to the times when an extra dose of empathy might be needed.

 

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Mainframes Vs. Cloud Computing

Computers Die, Databases Can’t — So Banks, What’s The Plan?

The cloud is the coolest kid at the lunch table, its popularity growing as prices decrease, data needs accumulate and legacy systems break down. In a new PYMNTS interview, Twitter vet and current Fauna CEO Evan Weaver talks about how to get banks comfortable with bringing databases out from legacy limitations — and into the cloud.

 

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Beyond The Buzzword Podcast

How Data Will Speed The Move To Cashless Payments

Cash may never die, but the move to cashless is gaining momentum. As Justin Ferrabee, COO at Payments Canada, tells Karen Webster in the latest Beyond the Buzzword podcast, data that travels right alongside payments, ensuring accuracy (and security), can hasten the trend. Listen in.

 

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Market Consolidation

How Many Multibillion-Dollar Deals Does It Take To Change Payments?

Might 2019 shape up to be the year of the payments mega merger? Flywire CEO Mike Massaro talks with Karen Webster about the “puzzle pieces” and strategies that have lured FIS, Fiserv, Mastercard and Visa to spend tens of billions of dollars to fill in cross-border and digital payments’ "gaps" — and what comes next. Dig in.

 

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What's Hot


Instagram Tests The Ability To Shop In-App


Grab Financial Gets In SME Lending, Insurance


Amazon Trials Delivery Services At Whole Foods


Citi Cancels Plans For Cryptocurrency


Chase Launches Low-Cost Accounts To Win Unbanked Consumers


Mississippi AG Preps Antitrust Suit Against Google


Supremes Take On ID Fraud, Undocumented Immigrants


Wirecard, Ingenico Buoyed By Worldpay Acquisition


DailyPay Taps Fiserv To Provide On-Demand Access To Pay


Bitcoin Daily: Overstock Postpones Sale Of Retail Biz; IBM, Global Banks Pair On Stablecoin Issuance


Best Of Yesterday 


Faster Payments: Does The Fed Have A Hidden Agenda?


Why Digital Disbursements Need More Than Speed


 

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