| Instagram debuts in-app shopping, Chase targets the unbanked, How mega-mergers are changing the payments game |  | | Call Center Commerce Tracker⢠|
| The Kinder, Gentler AI-Powered Call Center Call centers are using AI to quickly authenticate a customer's identity, but not to detect how stressed out the caller on the other end might be before routing them to a human agent, says Professor James Woudhuysen of London South Bank University. In the latest Call Center Commerce Tracker, Woudhuysen tells PYMNTS how pairing AI with biometric indicators, such as breathing and heart rate, can alert human agents to the times when an extra dose of empathy might be needed. |
| Mainframes Vs. Cloud Computing |
| Computers Die, Databases Canât â So Banks, Whatâs The Plan? The cloud is the coolest kid at the lunch table, its popularity growing as prices decrease, data needs accumulate and legacy systems break down. In a new PYMNTS interview, Twitter vet and current Fauna CEO Evan Weaver talks about how to get banks comfortable with bringing databases out from legacy limitations â and into the cloud. |
| Beyond The Buzzword Podcast |
| How Data Will Speed The Move To Cashless Payments Cash may never die, but the move to cashless is gaining momentum. As Justin Ferrabee, COO at Payments Canada, tells Karen Webster in the latest Beyond the Buzzword podcast, data that travels right alongside payments, ensuring accuracy (and security), can hasten the trend. Listen in. |
| | Market Consolidation | | How Many Multibillion-Dollar Deals Does It Take To Change Payments? Might 2019 shape up to be the year of the payments mega merger? Flywire CEO Mike Massaro talks with Karen Webster about the âpuzzle piecesâ and strategies that have lured FIS, Fiserv, Mastercard and Visa to spend tens of billions of dollars to fill in cross-border and digital paymentsâ "gaps" â and what comes next. Dig in. |
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