Insurance competes on CSR; Connecting on social media; Video call tips; Lessons from Dr. Fauci; and more

DAILY SCOOP

Insurance companies issue COVID-19 credits, Panera offers groceries as H-E-B sells restaurants’ meals, and Google bans Zoom

Also: Dolly Parton reads stories selected from her nonprofit, ‘COVID-19’ is trending downward in news and on social media, social media content during the crisis, and more.

COVID-19

Why you should focus on connection over content

During the current crisis, messages that build relationships with consumers will go the farthest. Here are some tips on how to prioritize service and empathy on social media.

COVID-19

8 tips for looking good on video conference calls

Make sure your sound and lighting don’t ruin your presentation. Don’t forget to check your background, too.

COVID-19

5 communication lessons from Dr. Anthony Fauci

The nation’s leading expert on infectious disease has also been a deft and effective communicator, bridging the partisan nature of American society to deliver his messages.

RAGAN AWARDS

Ragan will recognize leadership in human resources

Our inaugural Top Women in HR Awards will spotlight influential women in HR at all stages of their career. Nominate a colleague or client—or yourself—by May 15.

DAILY SCOOP

Steak-umm earns praise for Twitter rant, Twitter’s CEO pledges $1B to fight COVID-19, and Lowe’s closes for Easter Sunday

Also: Google Maps highlights takeout and delivery options, Wendy’s connects with social media fans virtually, Foursquare shows changing consumer behavior, and more.

COVID-19

How brand managers can show authenticity on COVID-19

It’s important to show you care, without seeming to be opportunistic. Here are some tips for striking a balance.

THE CONSULTANT IS IN

Incoming! How to handle media requests in a crisis

Reporters don’t care how busy you are or how many hats you are juggling. Here are some tips and best practices for when and how to respond to crisis inquiries and keep your head on straight.

COVID-19

8 rules for better communications during COVID-19

The coronavirus outbreak has forced many organizations to change how the reach out to their publics and stakeholders. Here are some important guidelines to avoid tone deaf gaffes.

COVID-19

How the American Lung Association is addressing COVID-19

The organization is engaging audiences through email, webinars, videos and more—and it says engagement on its website has grown as consumers look for information around the crisis.

PR DAILY AWARDS

Did you champion an underfunded cause or organization?

PR Daily’s Nonprofit PR Awards recognizes the best nonprofit campaigns, partnerships and creative PR content. Complete your submission before the April 24 entry deadline.

DAILY SCOOP

WhatsApp limits forwarding to slow misinformation, SeaWorld CEO resigns, and measuring PR in a crisis

Also: Matthew McConaughey joins senior living facility’s bingo game, Disney offers virtual magic, CBS drama focuses on pandemic, and more.

LEADING NOW

Peppercomm’s Steve Cody: ‘Our discipline has risen to the occasion’

The current crisis is taking its toll on PR agencies. Here’s how one industry leader is guiding his team through the COVID-19 pandemic.

CRISIS COMMUNICATIONS

10 tips for helpful, comforting COVID-19 communications

How you engage your employees during this crisis could set the stage for your relationship with these key stakeholders for years, and control how quickly your organization can bounce back.