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Free Webinar: Improving Customer Journeys
| Wednesday, June 2, 2021 | 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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When the contact center is isolated from the rest of your business, you are held back from providing the best CX possible. A contact center that is aligned with the business has better access to resources and can better solve problems, which will increase first call resolution (FCR) and decrease average hold time (AHT), resulting in higher customer satisfaction.
Join industry analyst Blair Pleasant, and Andy Dignan, SVP of Global Partners and Services at Five9, to learn how to build this seamless customer experience. |
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| You will learn: The importance of providing a frictionless integration between contact center and UC platforms How a seamless UC integration can improve the customer experience Why enterprises must adopt a contact center and UC integration |
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| | | Blair Pleasant President & Principal Analyst COMMfusion LLC |
| | | Andy Dignan SVP of Global Partners & Services Five9 |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect Publisher, No Jitter |
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| Save the date, and join us in Orlando, Florida on September 27-29 to get in-depth, objective, vendor-neutral insights and analysis from leading independent experts on all aspects of communications, collaboration and networking technologies. Our program will provide the technical know-how and strategic vision that meet the needs of your post-pandemic enterprise. |
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