Wednesday, June 3, 2020 | Time: 2:00 PM ET / 11:00 AM PT
(Duration: 60 Minutes)
Improving your contact center agents’ experience is critical to keeping them performing at top levels—which benefits them and your customers. One key way to help your agents is by integrating your CRM more tightly with the agent desktop.
In this Webinaryou’ll hear from a representative of John Hancock Financial Services about how they provided agents with more functional tools, taking advantage of Salesforce integration of CRM and contact centers. You’ll also hear from leading industry analyst Sheila McGee-Smith and a representative of Salesforce.
Sponsored by:
Hosted by:
You will learn:
The state of integrations between CRM and contact center systems
How tighter integration between these systems can benefit agents and enhance productivity
Tools for helping agents work effectively from home
