Wednesday, June 3, 2020 | Time: 2:00 PM ET / 11:00 AM PT
(Duration: 60 Minutes)
Improving your contact center agents’ experience is critical to keeping them performing at top levels—which benefits them and your customers. One key way to help your agents is by integrating your CRM more tightly with the agent desktop.
In this webinar, you’ll hear about how you can make your agents more productive and satisfied by providing them with more functional tools for doing their jobs, whether from home or the contact center.
Sponsored by:
Hosted by:
You will learn:
The state of integrations between CRM and contact center systems
How tighter integration between these systems can benefit agents and enhance productivity
Tools for helping agents work effectively from home
