InfoWorld Cloud Computing Report

White Paper: Serenova

7 Reasons Why a Cloud-Based Contact Center is the Way to Deliver on Customer Experience

Sometimes, your contact center agents are the first impression someone has of your company. Other times, they're the only interaction customers have with your organization. With the customer experience on the line, how can you be sure your contact center can meet – and exceed – expectations? Read more ▶

White Paper: Serenova

Quality Management and Your Cloud Contact Center

Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say they won't do business with that company again. By leveraging solutions such as Quality Management, you can pinpoint areas for improvement and position your contact center to deliver outstanding customer experiences. Read more ▶