2018 Credentialing Resource Center Symposium

	Catherine Ballard, Esq., is a partner at the law firm of Bricker & Eckler and vice chair of its healthcare practice group. She works with clients in the areas of hospital/medical staff integration, medical staff and hospital-employed physician integration, quality assessment and performance improvement, and related peer review matters. She develops medical staff/advanced practice provider governing documents, and she provides advice on Medicare Conditions of Participation and private accreditation, provider scope of practice, physician  recruitment/employment, and general patient care. She also provides mediation and arbitration services. From 1985 to 1987, Ballard served as a law clerk to Judge John D. Holschuh of the Federal District Court for the Southern District of Ohio, and as an adjunct assistant professor in legal writing at The Ohio State University Mortiz College of Law. Ballard is a regular speaker for the Ohio Hospital Association and the American Health Lawyers Association on a variety of healthcare issues and speaks at national forums on topics, such as healthcare quality management, credentialing and peer review, medical staff governance, fair hearings, and ethics.
	Heather Johnson, CPCS, is the manager of physician and practitioner services at PinnacleHealth and president of the South Central chapter of the National Association Medical Staff Services. A 15-year veteran of the medical staff services profession, Johnson recently applied her extensive skills and experience in creating PinnacleHealth’s CVO. Her professional objectives are to enhance the practitioner onboarding experience while empowering credentialing staff through ongoing education.
	Barbara A. Warstler, MBA, CPMSM, FASPR, is the director of medical staff services and credentialing at University Hospitals (UH) in Cleveland, where she began in 2007 as the manager of the medical staff office. In 2010, she was promoted to director of medical staff services and credentialing as a result of a merger between the two departments. Under Warstler’s leadership, UH’s medical staff services and credentialing department has centralized into a systemwide corporate department that serves as the health system’s source of practitioner data, feeding the intranet, internet, mobile app, electronic medical record, and billing computer systems. The department transitioned to working paperlessly and with a systemwide reappointment cycle in 2011–12. Warstler led the integration efforts for six new hospital medical staffs into the system. She developed a career ladder program for the department to encourage employee development and an internship program with healthcare administration students from the University of Toledo and Ohio University to increase awareness of the medical staff services profession. Warstler has more than 17 years of experience in credentialing, medical education, physician relations, and physician recruitment. She completed a fellowship in medical staff development and earned her certification as a physician recruiter through the American Academy of Medical Management, is a certified fellow in the Association of Staff Physician Recruiters, and holds Certified Professional Medical Services Management certification.