ISSUE 20 - August 2020

WhatsApp Business Solution

This month we announced a deal with WhatsApp to become a solution provider for WhatsApp Business. Small and medium-sized enterprises and large corporations can utilize the service to showcase products, offer services, and connect with customers. Our WhatsApp Business Solution is a whole new end-to-end experience for you and your customers.

Get in touch with our sales team to try for free and experience a hands-on run of WhatsApp Business Solution.

CEQUENS Chat

CEQUENS also launched CEQUENS Chat – a complementary web interface allowing brands to engage with customers on the messaging platform of their preference, including WhatsApp Business, Facebook Messenger, Apple Business Chat, Google Chat, SMS, and more.

CEQUENS Chat combines multiple conversation platforms into one interface for maximum efficiency.

Want to try our WhatsApp Business Solution for free? See it in action and simulate a WhatsApp Business conversation between your desktop computer and your mobile device using our sandbox.

#RiseUpFromHome

We are proud to have been a Communication Partner for this month’s #RiseUpFromHome event – further expanding the reach and influence of the MEA region’s largest innovation and entrepreneurship summit.

During the event, we introduced WhatsApp Business Solution – the newest messaging service offered by CEQUENS, as well as CEQUENS Chat and Chatbot – the newest business-oriented tools facilitating digital communication between businesses and customers.

Featured Stories from our Story Hub

The CEQUENS guide to understanding and using WhatsApp Business API

WhatsApp has taken the world by storm since its release over a decade ago. In fact, it has become the standard platform for day-to-day social communication among many people, boasting more than 2 billion active users in over 180 countries. Such an astounding figure means that 26 of every 100 people worldwide use WhatsApp to send and receive texts, documents, and calls daily.

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5 practical business use cases of CPaaS to drive customer engagement

Customer journeys are getting more fragmented every day. Newer ways of communication are emerging more quickly than ever before. As a business, it can get tough to keep track of leads across various platforms and user segments distributed among various tools. That's where Communication Platform as a Service, or CPaaS, can be a powerful solution for businesses.

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A guide to chatbots for small businesses

Chatbots have been around since 1966. ELIZA was the first chatbot, created by Joseph Weizenbaum at MIT. However, it is only with modern AI technology and internet capabilities that chatbots have become an important business asset. Today, they can be reliable customer support for tier 1 issues. Does your small business need a chatbot?

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