If there’s one thing marketers agree on, it’s that personalization done right can get you conversions. However, personalization increases the marketing cost and may increase past a profitable ROI. How do you know when you’re at that point?

Benjamin Bloom has the answer. He lays out the seven steps to transform your campaign operations into a scalable production line using hot-off-the-presses data.

Also, using AI in creatives is a sore spot for consumers and creators. Jessica Foster tells why six brands — including Nintendo! — have vowed to never use it.

Constantine von Hoffman
Managing Editor

 
Quad advertisement on a green background reading 'Discover the science behind every shopping trip', featuring an image of an open guide titled 'On aisle time: How non-conscious decision making powers in-store sales' and a blue 'Download Now' button

Marketing artificial intelligence (AI)

Why AI-powered customer engagement projects fail before they start

AI-powered-customer-engagement-concept

AI for customer engagement sounds simple — until data gaps, team silos and missing talent derail it. Here’s what it really takes to succeed.

Marketing artificial intelligence (AI)

6 brands taking a stand against AI content

No-to-AI-concept

AI images are showing up in an increasing number of advertisements. Consumers are pushing back, and so are these brands.

Marketing artificial intelligence (AI)

Pegasystems unveils agentic coordination solution

Marketing-AI-agents-concept

At Pegaworld, the company showcased AI-powered tools to simplify how enterprises automate work, build applications and upgrade outdated systems.

Marketing artificial intelligence (AI)

5 ways marketers are actually using AI to get more done

AI-That-Works

This guide covers five grounded, real-world ways marketers are using AI right now to improve efficiency without sacrificing quality.

Optimization and personalization

How to stop wasting money on personalization

personalization

A Gartner study found personalization is taking up more marketing budget, but CMOs don't know how much it really costs.

Snowflake webinar ad on a bright blue background showing the Snowflake logo, the title 'Decoding AI's Org-Wide Marketing Impact: An Exclusive Session with Scott Brinker', date and time 'June 10 | 10 AM PT / 1 PM ET', and a portrait of Scott Brinker

Social media marketing

Crumbl’s legal trouble shows the risks of shortcut marketing

Crumbl-Sora-generated-image-by-Jay-Mandel

Crumbl faces a $24 million lawsuit for using unlicensed music on TikTok. Here's how to avoid the same mistake.

MarTech intelligence reports

Why marketing automation still feels manual

Time-for-a-new-Marketing-Automation-Platform-Download-the-MarTech-Guide-1

Marketing automation was supposed to eliminate busywork. So why are so many teams still bogged down by disconnected tools, clunky workflows, and half-used features? This guide will help you break the cycle.

Marketing artificial intelligence (AI)

Marketers have lots of AI, but not enough direction

AI-B2B-marketer-using-AI

Most teams lack an AI roadmap or strategy, and most companies lack the policies and procedures needed to implement the technology effectively.

What else we're reading

Good reads and conversations to help good marketers get better.
 

MarTech research

Surveys and research reports to make you a more-informed marketer
  • NEW! Get the 2025 State of Your Stack Survey report by downloading the PDF, flipping through a carousel, listening to a discussion of the results or watching the keynote session from the Spring 2025 MarTech Conference — all without registration.

MarTech Intelligence Reports are in-depth, independent and indispensable. They’re designed to help marketers navigate the martech landscape with questions to ask during the buying process, vendor profiles and more.

Download your Intelligence Report today:

 

What they're saying

  • “Forward-thinking companies are capturing cost reductions and revenue increases where they’ve deployed AI. These results come from those who recognize implementation as a transformation journey requiring significant investment in people, processes and technology, not a quick fix.”  – Gene De Libero in Why AI-powered customer engagement projects fail before they start.
  • “AI is controversial with consumers. Consider the backlash Duolingo, a popular language-learning app, faced after its CEO declared the company to be “AI first” — a statement many users saw as a tone-deaf dismissal of human labor, especially following recent layoffs of contract translators.” –  Jessica Foster in 6 brands taking a stand against AI content.
 

From Search Engine Land