Both corporations and consumers seem to be hitting it off with chatbots. People like the 24/7 ability to get answers about products and services — companies like that and also like that the bots are more reliable and less expensive than humans.
Who doesn’t like them? Possibly the E.U., which is no small thing. Gartner is predicting the E.U. will pass a “right to talk to a human” law by 2028. Editor at Large Kim Davis’ post today explores why this could happen and the potential impact thereof.
Speaking of AI — and who isn’t? — Stephanie Trovato has a very deep dive into how it is transforming multimedia content creation.
Constantine von Hoffman
Managing Editor
