Good manners are endangered in the workplace, with many citing issues such as people not replying to emails or notifications in an appropriate time, a rise in "ghosting," as well as language and dress that's too informal. While some see signs that workplaces are becoming more inclusive, others are lamenting a lack of etiquette they blame on the pandemic, the internet, remote working and Generation Z.
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Many banks were able to host in-person summer internship programs this year for the first time since the start of the pandemic, with bank officials noting a strong appetite among participants for the networking opportunities that were hard to find during lockdowns. U.S. Bank spokesperson Jeff Shelman said interns were "vocal about wanting to work for companies that align with social causes."
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Atrium Hospitality, which operates Marriott, Hilton and IHG properties, has begun offering on-demand wage access to workers to help ease hiring and retention. "This benefit offers flexibility to employees, and gives them a bit more control of their earnings on a day-to-day basis," Atrium's Anneliesse Cooper says.
Personio leader Ben Kiziltug asserts that streamlining technology used in the employee experiences may well help employees adjust to the demands of their company, and it may help HR personnel better use their time. Left unchecked, mundane requests eat up valuable company time that could be better used elsewhere, Kiziltug notes.
The "quiet quitting" phenomenon may have more to do with poor management than lazy workers, writes Liz Kislik, who recommends having "a series of heart-to-heart conversations, in which both managers and employees" lay out their expectations. "Everyone expects that some aspects of their job will be annoying, but nobody wants to feel frustrated, resentful, or ill-used all the time," Kislik writes.
I was once called into a meeting about a project that had run into hiccups. A client was angry. The project manager and lead editor filled me in on the situation and handed over emails for me to review.
I was stunned by her messages. I understood why my team was angry. She was rude and condescending in a way I’d never seen from a client. The lead editor -- a veteran journalist with Teflon backbone -- informed me that the writer no longer wanted to work with the client.
“She doesn’t feel safe,” she told me. I understood.
“Our writers have the right to feel safe when they’re working with us,” I told her. “Client or not, this person is out of line. And that’s not OK.”
Today's top story is a fascinating look at how manners and etiquette have changed in the modern workplace. Lines of professionalism and common courtesy, once a given, have become blurred and, in some cases, erased.
But I'll stop just shy of blaming this on Gen Z. Sorry folks, but the young'uns aren't the only ones who are checking their manners at the door. I've been guilty of lagging on an email response and getting a bit sloppy with Slack communication. (And don't get me started on the shenanigans I've witnessed at trade shows. Wow.)
What do you think? Has professional etiquette gone the way of the dodo bird? Let me know! And if you enjoy this brief, tell others so they can benefit also.
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