WardsAuto Dealer Edition
 
















OCTOBER 11, 2024



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Engagement or Estrangement: You Pay the Price for Staff Blunders

A mystery shopping trip uncovers easy-to-fix slips that drive consumers away.

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Here’s How to Spark Consumers’ EV Interest

Dealers are striking gold with eye-catching, budget-friendly EVs.

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Yes, Used Car Acquisitions Are Up – A Bit

Manheim reports that for a 25th straight month, the index fell below the same month from a year earlier.

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Dealers Take a Fresh Look at Cause of Rising Costs, Dipping Profits

A Cox Automotive study shows that costs are at an all-time high. Fixed Operations directors work to ease the crunch.

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Year of the Hybrid

As we’ve seen in the past few years, most of the 2024 Wards 10 Best Engines & Propulsion Systems winners are electrified, but we’re witnessing a shift back to hybridization with six hybrids earning trophies.

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