Now available: the improved j-mail to get you survey ready

Survey Training Essentials: Tools for Ongoing Survey Prep, previously published under the title j-mail, provides the same information you need to get your staff ready for survey day.

Packed with checklists and tools for department managers and games, presentations, and tracers, this electronic toolkit is thoroughly updated to current Joint Commission standards.

It addresses all levels of training and contains comprehensive survey training tactics you can apply across every department.

The downloadable tools and forms include:

• General CAMH standards: general standards from The Joint Commission’s Comprehensive Accreditation Manual for Hospitals as well as the National Patient Safety Goals

• Top Joint Commission compliance issues: questions on compliance challenges from the past year as identified by The Joint Commission in various public sources

• Tracers: several mock patient tracers and possible questions that a surveyor might ask staff members

• Manager training tools: training tools and questions for facility managers

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