The health of your facility lies in person-centered care

Using person-centered care to build partnerships with residents, families, staff, and the media can be a key factor in improving a facility’s reputation; and decrease the likelihood of lawsuits.

SNF Risk Management Through Person-Centered Care will instruct facilities on how to develop an effective customer service program, providing both expert guidance and downloadable forms and in-services to train employees on customer service’s importance.

Readers will learn to:
 

• Measure customer satisfaction

• Master the eight-step plan to deal with difficult family members

• Enhance their facility’s reputation

• Train staff to provide top-notch customer service

• Build positive working relationships with residents, families, and staff

customerservice@hcpro.com | 800-650-6787 | www.hcmarketplace.com

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MAGNET(TM), MAGNET RECOGNITION PROGRAM(R), and ANCC MAGNET RECOGNITION(R) are trademarks of the American Nurses Credentialing Center (ANCC). The products and services of HCPro are neither sponsored nor endorsed by the ANCC. The acronym "MRP" is not a trademark of HCPro or its parent company. HCPro is not affiliated in any way with The Joint Commission, which owns the JCAHO and Joint Commission trademarks, the Accreditation Council for Graduate Medical Education, which owns the ACGME trademark, or the Accreditation Association for Ambulatory Health Care (AAAHC). HCPro is not affiliated in any way with the Institute for Healthcare Improvement (IHI).