Dear readers, clients, and trainers,

Thank you for participating in our cause this past year and for contributing to our work. We hope the principles and skills we teach have improved your life and world in some measure.

Keeping with tradition, we will not publish Crucial Skills next week but will resume publication January 3, 2024.

May your hearts be filled with gratitude and joy this holiday season.

Sincerely,
Crucial Learning
Sam's Gift
by Kerry Patterson

Gifts come in all shapes, types, and sizes. Some arrive with the sounds and excitement of the holiday season and some do not. Some are beautifully packaged while others aren’t bundled at all because they’re completely intangible. Still others are not only intangible, but when they’re given away, the giver doesn’t even know he’s shared a gift. Imagine that—giving someone a present without knowing you’ve done so. Sounds odd, right? But you’ve done it yourself. Probably lots of times.
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Jan 22–26

Crucial Conversations® for Mastering Dialogue | Healthcare

Join us live online and learn how to:

  • Resolve conflict.
  • Speak your mind truthfully and tactfully.
  • Reach alignment when stakes are high and opinions vary.
  • Navigate the most important interactions at home and work.
Register
 
 

Communication leads to community, that is, to understanding, intimacy and mutual valuing.
 
—Rollo May