Industry Vet LaNeve Connecting Dealerships With EV Hardware

EV infrastructure has become part of dealership facility standards set by OEMs, Charge Enterprises’ Mark LaNeve says.

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Can Alfa Romeo Be Stellantis's Viable Premium Brand in U.S.?

Stellantis is introducing the Alfa Romeo Tonale PHEV in 2023, meant to usher in a viable and all-electric future for the century-plus-old Italian brand.

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Kia America COO to Dealers: Up Your Game

The Kia brand scores well on customer satisfaction and dependability but last in satisfaction with their dealership experience. Steve Center, chief operating officer of Kia America, says that must change.

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Customer Satisfaction Metrics Crucial to Meeting Market Demands

Research that yields useful insights requires careful attention to detail in the planning, development and deployment processes. Survey initiatives must be tuned to measure specific behaviors to inform decisions that drive specific outcomes.

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Key Predictions for the Automotive Sector in 2023

As much attention as autonomous driving and EVs get, the most obvious change will be the cockpit experience. Horsepower and streamlined exterior aesthetics, while still important, take a back seat to what goes inside the car.

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