 Talking frankly about land registration and conveyancing
HM Land Registry’s Deputy Chief Executive and Director of Customer and Strategy, Mike Harlow, appears in the latest edition of the vodcast Conveyancing Matters, alongside hosts Lorraine Richardson of Adapt Law and Stuart Forsdike of PCS Legal. In a wide-ranging and, Lorraine confirms, “refreshingly frank” discussion, the trio talk about everything from automation, consistency and digital applications, through expedites, fraud and identity, to recruitment, technology and training. If you’ve been wondering what’s happening at HM Land Registry and asking what we are doing to speed up processing times, you won’t want to miss it. |
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| We want your views
We conduct quarterly customer satisfaction surveys through telephone and email surveys in conjunction with market research provider Ipsos.They are your opportunity to have your say, rate our service and give us your views to help us focus our efforts where you think they are needed most. Our latest fieldwork began on Tuesday (21 February) and runs until Sunday 19 March. Our Customer and Market Insight team also conducts regular research with a wide range of customers, including those who have joined our professionals’ research panel, which you can join too at any time. |
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| Industrial action update
HM Land Registry notes the decision of the Public and Commercial Services Union to ask its members working for HM Land Registry to take targeted strike action during week commencing 27 February. This will affect union members working in some of HM Land Registry’s customer service teams, including the Customer Support Centre. Core services, with all time-critical services required for property transactions, will continue as normal, including pre-completion searches (the majority of which are automated) and urgent applications that have been expedited. However, contact with HM Land Registry will be affected. Mitigation action will be taken to keep disruption to a minimum, but there will likely be longer call waiting times and possibly reduced call hours. |
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 Digital Registration Service bug fixes and enhancements
As part of continually improving the Digital Registration Service we’ve made some improvements, including enhancing how and when you can save your application. Once you reach the 'Complete your application' task list, clicking 'Continue' on each screen will save the application. You don’t need to remember to save, it will save as you go – you won’t lose work if you’re pulled away to another task or, if you time out. We’ve also made some changes and bug fixes to improve performance and respond to your feedback. |
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| Fees flowchart
We have created a flowchart to help calculate fees for transfers or assents for no monetary consideration. |
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