Supporting airline customers in their most difficult time in history has never been more important—from product reliability to technical support to parts cost and repair. The MRO/ATW/AeroDynamics 2020 MRO customer satisfaction survey indicates those that improved their rankings and those that have work to do. The panelists will discuss the increasing importance of customer engagement and how it's changing as airlines prioritize cost savings and efficiency, as well as how to maintain excellent customer service through mergers, acquisitions and industry consolidation. | 
