Date: Tuesday, November 30, 2021
Time: 01:00 - 02:00 PM EDT
Duration: 1 Hour

In this session, we will explore some safety myths embedded in how we do patient safety and quality management. We will look beyond the old ways of blaming people to new ways of seeing the complexity of human errors and sources of safety and risk everywhere in the system. Finally, we will discuss how nurse leaders create accountability and build a safety culture by balancing how things typically go right (Safety-II) with lessons learned from failure (Safety-I) to put ‘human error’ into perspective and practice.

Learning Objectives:

• Identify some current safety myths in patient safety and quality management
• Consider the differences of simple, complicated, and complex adaptive systems
• Describe the critical balance between Safety-I and Safety-II
• Discuss two views of human error
• Explain the role of nurse leaders in managing their reactions to failure
• Describe the two ways nurse leaders look at building a safety culture