With health systems struggling to maintain margins, hospital leaders cannot afford to miss out on opportunities to improve patient access and experiences. A consumer-centric digital front door strategy can help support better clinical outcomes, as well as patient satisfaction and financial performance.
When Delaware Valley Community Health, a federally qualified health center serving nearly 50,000 patients in the Delaware Valley area of Pennsylvania and New Jersey wanted to improve efficiency, expedite patient access processes and deliver better patient experiences, the health center turned to Optum to help employ a new front door strategy that leverages AI and advanced technology.
Outline the key issues associated with the patient access function, including both financial and clinical metrics used to evaluate those issues.
Describe technological advances that can help speed the patient access journey, improve patient access efficiency, retain patients within network, and improve patient satisfaction.
Develop a plan of action for outsourcing patient access call center operations with clear ROI.
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