Transform how you handle library safety and conflicts with our specialized training for frontline staff.
Safety and De-Escalation Foundations for Frontline Staff will show you how to apply trauma-informed practices to real-world scenarios, offering strategies for effective conflict resolution, de-escalation, and long-term safety in your library. In this half-day online course, you’ll take away practical tools to help you respond to security issues, file incident reports, and more in order to promote safety in your library and classroom.
Course Program
Session 1 | 12:00-1:30 pm ET
De-escalation Training for Libraries
What are the root causes of escalation, and how can librarians address them? This session will provide you with techniques for emotional self-management, processes for de-escalating difficult situations, and strategies for reflective listening and discerning and acknowledging disgruntled people’s needs, interests, and emotions. Focused primarily on psychological and verbal conflict, this program will help you incorporate and practice de-escalation strategies to help promote a safer library.
Session 2 | 1:35-2:05 pm ET
Boundaries and Self-Care in a Customer Service Role
Librarians and frontline staff often have to navigate tense or unsafe situations. How do you simultaneously attempt to resolve conflict and maintain your personal boundaries and self-care all while in a customer service role? How do you take care of yourself before, during, and after incidents, and where and how can you access support? This session will give you practical tips for identifying and articulating your boundaries and identifying ways to care for yourself while at work.
Session 3 | 2:35-3:20 pm ET
Safer Libraries for Staff and Patrons: Trauma-Informed Librarianship
Trauma-informed practice is essential for creating an environment of safety and care. This session will teach you the foundations of trauma-informed principles to apply to your library especially, but not exclusively, in moments of crisis. We will also discuss ways to process and start to heal after a traumatic event. These practices will be actionable and relevant whether you’re interacting with patrons, colleagues, or turning trauma-informed care toward yourself.
Session 4 | 3:20-4:05 pm ET
NARCAN Training: Recognizing and Managing Substance Abuse Incidents
How do you know when there is a potential opioid overdose incident in your library? And what can you do to help defuse the issue and support the patron if needed? This NARCAN training will teach you how to recognize the signs of an opioid overdose and administer the drug Naloxone (brand name NARCAN), a medication that saves lives by reversing an opioid overdose. Leave this session understanding your role in harm reduction in this public health crisis.
Note: The training does not provide the credentials to be a Naloxone Distribution Entity. State requirements differ. Please check with your local state HHS or Health Departments for specific requirements for your state.
Session 5 | 4:15-5:00 pm ET
Engaging with Tweens and Teens in Crisis (and Afterward)
A panel of experts on working with young adults in and outside the library profession will share insight from their own fields on how to manage and de-escalate situations involving tweens and teens in crisis. The panel will be moderated by a librarian and facilitated discussion after the panel will focus on how these insights from other fields can be put into practice in a library environment.
Fundamentals of Librarianship for
Frontline Staff
Tuesdays, Oct. 1, 8 and 15
Want more courses for frontline staff? Check out our new online course Fundamentals of Librarianship for Frontline Staff starting October 1.
This will be a 3-week online course and will include:
Live sessions: Guest speaker presentations by leaders in their field. (All sessions are recorded for on demand access for six months after the course ends.)
Facilitated discussions: Audience participation in Q&A and discussion with guest speakers.
Interactive working sessions: Optional breakout groups during live sessions to practice skills with peers.
Asynchronous workshop: Project-based weekly assignments to connect what you’re learning to your professional life. Includes written feedback from an expert in the field who functions as the workshop facilitator, as well as peer conversation via discussion forums.
Early access on-demand resources: Access to a series of past live session archives from Library Journal and School Library Journal courses to explore at your own pace.
Online Classroom: The virtual learning platform that holds all course content and is accessible for six months after the course ends.
* October Library Management Training 8-week course not eligible for 50% discount.
No promo code needed for purchase of Spring course. Once order has been completed a 50% off code will be emailed to you.
Must purchase first course on or before June 5, 2024. Cannot be combined with any other offers.
*Free seat must be of equal or lesser value. Good for new registrations only. All seats must be booked together, including any free seats earned. Offer good thru June 5, 2024. Cannot be combined with any other offers.
School Library Journal (an MSI Information Services company), 7858 Industrial Parkway, Plain City, OH 43064, United States
