Hi John,

Today’s open markets entice competition from all over the globe, with technology lowering traditional barriers to entry. While this creates massive growth opportunities, it also means competition from both new and existing companies.

Our partners Pega recently conducted a global survey of over 3,500 participants in 11 countries, including the telecommunications industry. This free report has been made accessible to our subscribers on how real-time decisioning is defined in the market and how organizations are tackling CX challenges in this new era. 

We are proud to also have this report available to you to download in English, French, German and Spanish, this has been created for CSPs looking to increase customer happiness and build long term customer relationships.

We hope you enjoy this highly informative read!

ClickZ Team