 |
|
By recognizing the business potential in customer-minded credentialing, the Phoenix-based CVO has rolled out process improvements across its expansive and varied customer base, which encompasses 28 system hospitals in six states and more than 8,000 privileged practitioners. The CVO team’s recent accomplishments include streamlining credentialing forms and procedures, simplifying the application process for affiliated physician practices, introducing a common data collection tool to modernize practitioner onboarding across the system, and transitioning two CVO staff members into brand-new customer service roles.
In this webinar, expert speaker Leslie J. Cox, BS, MHA, CPMSM, CPCS, will share the Banner Health Credentials Verification Office’s (CVO) experience-based, practical strategies for making connections with wide-ranging medical staff services and CVO customers—and for harnessing these efforts in far-reaching organizational improvements.
| |
| Meet the Speaker: | |
| Leslie Cox is senior director of Banner Health’s CVO. Previously, she was director of medical staff services at Banner Estrella Medical Center in Phoenix. With over 30 years of experience in the field, Cox has a master’s degree in health administration, a Bachelor of Science degree in business administration, and dual certification in professional medical services management (CPMSM, CPCS). She enjoys leading process improvement teams, with a focus on customer service, creating efficiency, and facilitating collaboration among various teams and constituents. She is a member of the Credentialing Resource Center’s News, Analysis, and Education Board and co-leads a Health System CVO Leadership Forum in collaboration with Morrisey, A HealthStream Company. | | |
|
|
