Check out our online classes on managing conflict and de-escalation.
Discover how to approach conflict and challenging situations with confidence with four upcoming online courses: |
Safety and De-Escalation Foundations for Frontline Staff Tuesday, October 29
Keep your colleagues, patrons, and yourself safer by learning best practices for sustaining library safety. |
Managing Conflict with Colleagues and Patrons Tuesdays, November 19 & 12 Enhance your work life and relationships by learning how to approach conflict and challenging conversations with confidence. |
De-escalation Training for Libraries Thursday, March 27 Create a safer library by learning to de-escalate conflicts with compassion and confidence. |
Managing Conflict with Colleagues and Patrons Wednesdays, May 14 & 21 Create a safer, warmer, and more inclusive library by learning how to approach and resolve conflict with confidence |
All attendees are eligible to receive a certificate of completion and PD credit hours. Hours vary based on length of course. |
Request a discount for groups of 3 or more and work with your colleagues on a project for your library. |
Dedicate a portion of your annual PD budget towards seats in our courses and receive 25% off our lowest price for each seat. Allocate seats to staff as needs arise over a 12-month period of your choosing. Click here to request more information. |
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