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Free Webinar: Deliver hyper-personalization in your contact center interactions
| Wednesday, June 30, 2021 | 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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| Moving to the cloud and adding digital channels is a great first step to modernizing your contact center. But you can’t stop there. You need to deliver hyper-personalized interactions fueled by the right customer data. This will increase customer satisfaction and reduce customer effort as better data fuels proactive customer engagement. |
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| Join this webinar to learn more about: How the past 18 months have changed the way we communicate, our digital needs, customer engagement habits. Recent survey results from both Omdia and Twilio on post-covid tech investments, progress on digital transformation, and challenges preventing progress. Drill down on 3 imperatives to deliver hyper-personalization in your contact center interactions. |
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| | | Mila D’Antonio Principal Analyst Omdia |
| | | Tim Ritcher Principal Product Marketing Manager Twilio |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect Publisher, No Jitter |
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| Join Us in Orlando, Florida on September 27-29 to get in-depth, objective, vendor-neutral insights and analysis from leading independent experts on all aspects of communications, collaboration and networking technologies. Our program will provide the technical know-how and strategic vision that meet the needs of your post-pandemic enterprise. |
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