Registration is Open for our March or November
Managing Conflict with Colleagues and Patrons!
Learn how to approach difficult interactions and conversations with confidence.
This 3-week online course will set you up for success with conflict management in multiple contexts, with all recordings available on-demand.
- Week 1: Learn the foundations of conflict management and how to regulate yourself.
- Week 2: Learn how to manage difficult patron interactions.
- Week 3: Learn how to manage challenging interactions with colleagues and supervisors.
After you leave this course, you should have the ability to:
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Identify both positive and negative effects of conflict in the workplace
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Recognize how your conflict and communication styles and experiences might contribute to difficult interactions, and how you can use your strengths to promote positive relationships with colleagues and patrons
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Apply conflict resolution or de-escalation skills to a specific library patron interaction
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Determine steps you can take with a challenging colleague to improve your working relationship