Lego Eyes China Expansion | Serving Consumer Justice Online | OLO Lays Off 5,000

How eCommerce May Save Fashion Week Events In 2020

The fashion revolution will be televised – or live-streamed. With the COVID-19 virus wiping out Fashion Weeks from Tokyo to Geneva, eCommerce and digital access just might save what could have been a fashion disaster. Read More...

Consumers want a deeper connection — not necessarily a better loyalty program — from retailers. In some cases, a simple “thank you” can mean the difference between a big fan and a negative detractor. Read More...

Innovating To Capture Value, While Stemming Losses

Inefficient processes exact high costs, both directly and indirectly. The direct losses, particularly the ones caused by fraud, tend to be obvious. The invisible losses — the sales never made due to a bad consumer experience — are harder to see, but can exact a higher toll over time. Read More...