How leading companies turn customer loyalty into growth.
| | | | | Net Promoter has been the predominant customer success framework since we created it nearly 20 years ago. But as its popularity grew, so did the ways that organizations misused and abused it. Enter Earned Growth rate, the Net Promoter Score counterpart that measures the economic value of promoters and their referrals. In this article, find out why Fred Reichheld predicts it will be bigger than Net Promoter—and move to the forefront of a customer love revolution. | | |
| Enriching customer lives is an animating purpose and a way that great companies retain great employees. |
|
|
|
The Net Promoter System Podcast Hint Water founder Kara Goldin shares how her personal approach to engaging with customers enabled her company to developed deep, long-lasting customer loyalty. |
|
|
|
NPS Prism Get your score for each customer journey. And see how you stack up vs. competitors. |
|
|
|
|
|
|
|
|
