Customer Capitalism: Purpose, Persistence, and Blind Spots

How 90% of business are embracing a purpose that’s guaranteed to fail, and a Supreme Court decision puts a welcome burden on fiduciaries.

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Introducing NPSx

Become a Bain-certified customer experience or Net Promoter System^SM practitioner.

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NPS Prism Snap Chart

Is Buy Now, Pay Later Here to Stay?

BNPL isn’t just a hot trend—these platforms are providing some of the best customer experiences in the industry.

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Listen In

Latest episodes from The Net Promoter System Podcast:

A Path to Success in Low-Engagement Industries: Barbara Higgins, former chief customer officer of Duke Energy, emphasizes high-touch opportunities.
Compassion in Healthcare: Dr. Jason Guardino shares how The Permanente Medical Group improves health outcomes through empathy.

Want to hear more from today's loyalty leaders? Follow The Net Promoter System Podcast on Apple or Spotify.