The Complete Patient Access Handbook is a comprehensive, all-in-one guide to effectively operating a patient access department. This resource outlines specific tactics and strategies for developing a patient access staff training program, including best practices for mentoring and incentivizing patient access staff, as well as tips for holding staff meetings and ensuring employee satisfaction. The book takes an in-depth look at performance evaluations, attendance, and accountability.

This resource explores the role patient access plays in denials, data integrity, discharges, and more. Moreover, readers will gain a deep understanding of the impact this department has on the revenue cycle. Through effective training, you’ll give your patient access staff the tools they need to succeed in their role—and the whole facility will benefit.