Tuesday, July 30th, 2024 | 1 PM EST / 10 AM PT | Virtual
John, join us on July 30th at 1 PM EST for "Making Enterprise Service Management a Reality.”
In a recent market study conducted with InformationWeek, findings illustrate that IT leaders are looking to mitigate IT team resource drain through ITSM modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.
Key building blocks for ESM include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). However, some challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true ESM deployment.
