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CIO First Look

October 07, 2021

Making the most of sentiment analysis

Thanks to machine learning, companies can now begin to put the ability to determine the emotional value of communication to work. Here’s how organizations can capitalize. Read more ▶

Image: Sponsored by VMware: NxtGen: Working With a Keen Focus on How Today’s Actions Will Impact Tomorrow

BrandPost Sponsored by VMware

Sponsored by VMware: NxtGen: Working With a Keen Focus on How Today’s Actions Will Impact Tomorrow

NxtGen is proud to be the first VMware Zero Carbon Committed partner in Asia – a distinction that reflects the company’s longstanding commitment to achieve the use of 100% clean and renewable energy.

ServiceNow, Celonis team up to power process automation

Early next year, a joint offering will mine processes to identify opportunities for optimization and provide the platform on which those processes can be automated.

Mentorship: Tips for success

A mentoring relationship can be a very rewarding experience for everyone involved. IT leaders offer advice on how to get started and how to ensure your mentoring efforts pay off.

Image: Exclusive survey: CIOs outline tech priorities for 2021-22

Exclusive survey: CIOs outline tech priorities for 2021-22

With 2020 spending largely dictated by pandemic response, CIOs are now investing with one eye on the future — and one eye on securing the present.

Upskilling the hybrid IT workforce

The new hybrid workplace paradigm has IT leaders rethinking how they conduct skills and leadership training.

What is Kyndryl? IBM’s managed infrastructure services spin-off explained

IBM is focusing on hot technologies such as artificial intelligence and the cloud, and is cutting adrift legacy IT activities to operate as an independent company.

ITIL certification guide: Costs, requirements, levels, and paths

ITIL 4 is IT’s go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here’s everything you need to know about the latest ITIL certifications.

What is a chatbot? Simulating human conversation for service

Coupled with artificial intelligence, chatbots are seeing massive growth in use in an expanding array of domains, from customer service to employee interfaces.

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