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Computerworld First Look

September 22, 2023

Manufacturing firms make early bets on the industrial metaverse

The metaverse concept has faced a lot of skepticism, but industrial firms appear keen to deploy technologies, such as digital twins and virtual reality devices, that serve as the precursors to more immersive and interconnected environments. Read more ▶

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Microsoft 365 Copilot rollout set for Nov. 1

The generative AI assistant will be available to enterprise customers for $30 per user each month; meanwhile, an invite-only early access program for SMBs has begun.

IDC: AR/VR headset sales slide, could rebound with Apple, Meta device launches

The upcoming Meta Quest 3 is set to drive a rebound in business demand for AR/VR headsets, but Apple’s Vision Pro is expected to have only a muted impact on commercial adoption.

Image: ServiceNow embeds AI-powered customer-assist features throughout products

ServiceNow embeds AI-powered customer-assist features throughout products

ServiceNow's new chatbot works across applications and can summarize customer service interactions and perform case, incident, and agent chat summarizations; act as a virtual agent; and perform search functions.

Could Superhuman be your email savior?

A $30-a-month email app might sound crazy — but it could be the key to escaping inbox insanity.

UK's controversial online safety bill set to become law

The Online Safety bill, now passed by Parliament, has stirred criticism regarding provisions that will require tech companies to monitor encrypted messages.

Cisco: Macs in business boost productivity and security, cuts costs

Mac adoption isn’t just an employee choice; Cisco CIO Fletcher Previn argues that it’s a business imperative that delivers substantial benefits.

Jamf: Generative AI is coming to an Apple IT admin near you

Jamf believes generative AI tools can be a big benefit to tech support and IT admin and the company this week revealed its first work in that direction.

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