Good morning, Marketer, and how important to you is your CRM?
As we note in the Terminus news below, it seems to be open season on CRMs. Now, there’s nothing exactly new in that; people have been complaining for years that sales reps have neither the time nor the inclination to constantly refresh CRM data, and indeed that has bred a whole career category of CRM administrators.
But there does seem to be a growing chorus singing the tune that the CRM should be a minor part of the B2B marketing stack, not the hub where everything happens. Yes, maybe it needs to record deal closings, but the process that leads up to that should take place largely elsewhere — in sales enablement tools which sit on top of the CRM, in something like Oracle’s new Fusion Marketing offering, or -— according to Terminus -— in a CDP. Look at what Terminus executive Matt Belkin has to say in the quote at the foot of the newsletter.
Is CRM still important to you? Or is it just something sales should worry about? Let me know: kdavis@thirddoormedia.com
Kim Davis
Editorial Director