Half-Day Online Course Wednesday, September 25, 2024
In our new online course, Customer Service Training for Frontline Staff, you'll delve into the art of providing exceptional customer service tailored to diverse patron needs. Over a half-day on Sept. 25, you’ll learn techniques to engage with patrons courteously and empathetically, foster positive interactions, and build lasting relationships. With experts, you’ll discover best practices for handling inquiries, resolving complaints, and addressing challenging situations with confidence, compassion, and professionalism.
When you register by September 15, you’ll be entered into a drawing for one of two $150 gift cards (if you’ve already registered, you’ll be included too)!
