This week, the Credentialing Resource Center (CRC) is celebrating the inaugural class of CRC Contest winners. These professionals leverage their deep expertise across a broad range of medical staff services and leadership functions, have a penchant for productive interdisciplinary collaboration, and demonstrate unwavering passion for their important work.

In honor of this clear commitment to industry excellence, we’re granting all CRC Daily readers and CRC site visitors access to exclusive members-only content about the 2017 CRC Contest winners. Check back in throughout the week for new insights on winners’ paths to professional success and other achievement-focused guidance.

If there’s one strengthOlivia Loeffler, CPMSM, CPCS, will claim without protest, it’s an affinity for learning.

“I’m always going to be learning more and more and more from somebody else, from my peers, from conferences,” says Loeffler, who is director of medical staff services at Glendale (California) Adventist Medical Center, a member hospital of Adventist Health.

When talking about his decision to take on various medical staff leadership roles,James J. Fitzgibbon, MD, FAAP,says it was simply expected of all of medical staff members as part of their citizenship. However, Fitzgibbon’s long, rich history as a medical staff leader at Akron (Ohio) Children’s Hospital indicates that he goes well above just “doing his part.”

How do you make OPPE and FPPE more than just an item on the regulatory compliance checklist? Although it has been 10 years since The Joint Commission released its ongoing and focused professional practice evaluation standards, organizations are still struggling to develop meaningful processes that have true meaning, enhance practitioner performance and patient safety, and garner medical staff support.

Did you miss our February Q&A with the winners of the 2017 CRC Symposium Case Study Competition? Check it out on this fine #TBT for a sneak peek at what Heather Johnson, CPCS, and Traci Shreiber have in store for next month’s CRC Symposium attendees.

Over the past four decades, medical staff services has evolved from a clerical field into a multifaceted career path. However, a paucity of occupational data and the occasional flare-up of an outdated attitude about the niche profession can pose challenges for the healthcare executives and HR professionals tasked with determining appropriate pay grades for MSPs.

Charged with revamping its OPPE and FPPE processes, Ascension Borgess Health in Kalamazoo, Michigan, hired a medical staff quality specialist who used the tools of Lean Six Sigma to complete the project. The forms attached here are some of the tools she used to assess the current state and develop a roadmap for improvements.

To read more about the process, click here.

Only 20% of physicians feel engaged with the organization they work for, according to a survey conducted by athenahealth. The 2016 Physician Leadership and Engagement Index asked physicians to answer three questions about their institutions: whether the organization inspires them to go above and beyond, whether they see themselves working there in the future, and whether they would encourage others to receive care from the organization.

"As leaders, our job is to encourage physicians to identify and articulate what they need to be happy."

Human nature contributes to bias by allowing us to use psychological “shortcuts” to reduce complexity and ambiguity in the world. We all wish that life were simpler, and our brains try to accommodate this wish by finding shortcuts to decisions by relying on past patterns of thinking. This enables us to provide a rational response within the context of a simpler and less-threatening world. The two main types of bias related to human nature are personal bias and group bias.

Attending the 2017 CRC Symposium? Don’t forget to book your room at the Hyatt Regency Austin by March 14 to get a special hotel rate of $239. Rooms are filling up so book now to guarantee you can stay in the hotel. Call 512-477-1234 to make your room booking and mention you are attending the HCPro CRC Symposium.

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