In the wake of the recent Vodafone Australia announcement that it will slash one quarter of the workforce in its Hobart call centre, it may serve to remind Australia’s number three telco of its less than auspicious customer service history in this country.

eBay has teamed up with the flybuys loyalty program in a deal aimed at allowing shoppers to collect and redeem flybuys points with 40,000 Australian retailers.

NSW aged care provider, The Whiddon Group, has cut a deal with customer relationship management software provider SugarCRM to support a business transformation.

Telstra could face fines and also have to enter into a court-enforceable undertaking to satisfy the terms of its obligation to provide a triple-zero service after an outage last Friday affected the emergency call service.

Hardly a week goes by without there being some news about the American Government's continued harassment — yes, that is the only word that fits — of the Chinese telecommunications giant Huawei as Uncle Sam pursues its goal of trying to get the firm to stop doing business in the country.

New Zealand’s largest telco Spark is claiming first mover rights in its home market with the launch of Google’s Android One program through Nokia’s newest additions of Android smartphones.

Smartphone shopping appears to be the new norm, with 69% of AR and VR users thinking AR/VR tech will "give smartphones the benefits of physical stores within three years" as smartphone shopping gets set to peak globally over that time frame.

And of course, there's plenty more so for all the news visit www.itwire.com.

Have a great day!

Stan Beer, Editor in Chief, iTWire

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