The total value of mobile money transactions in emerging markets will reach US$2 trillion by 2027, an increase of over $500 billion from 2023, according to a new study.



California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX.

Analyst firm Gartner has identified four key trends for cloud, data centre and edge infrastructure in 2023.

Australia’s competition and consumer watchdog the ACCC says it is allocating $58 million in new funding to the fight against scammers and to build the technology needed to support high frequency data sharing with a range of agencies, law enforcement and the private sector,

Telstra has announced an increase in the rates for its post-paid mobile services, with the changes to take effect from 4 July.

The allocation of $58 million by the Federal Government to establish a National Anti-Scam Centre has been welcomed by the Australian Computer Society (ACS) in the face of Australians losing billions of dollars to scams.

And as always there's plenty more today, so for all the news please visit www.itwire.com.

Josh Martinez, newsletter editor, iTWire