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Enterprise Connect Webinars - Together with No Jitter

Microsoft Teams Voice Enabled Customer Service Workflows

Wednesday, July 28, 2021 | 2:00 PM ET / 11:00 AM PT

(Duration: 45 Minutes)

Many organizations have incorporated Microsoft Teams to enable hybrid work where in-office and remote employees regularly collaborate.

There are also enormous benefits to the customer service experience when organizations integrate Teams Direct Routing and their contact center into the Teams Voice platform.

Your enterprise can:

Sponsored by:

Hosted by:

Integrate SMS into Teams chat channels
Initiate call-backs from SMS messages with links to mobile Teams clients
Bump the SMS directly into a Teams phone call
Automate PKI notifications to agents
Allow agents to see in real-time what team members are available to help with a customer

This 30 minute webinar will discuss how you can use these capabilities to take Microsoft Teams and your organization to the next level.

SECURE YOUR SPOT

Presenters

Brent Kelly

President & Principal Analyst

KelCore, Inc.

Matt Feeley

Vice President of Collaboration Services

Netrix, LLC.

Moderator:

Eric Krapf

GM & Program Co-Chair, Enterprise Connect

Publisher, No Jitter

UPCOMING EVENTS

Join Us in Orlando, Florida on September 27-29 to get in-depth, objective, vendor-neutral insights and analysis from leading independent experts on all aspects of communications, collaboration and networking technologies. Our program will provide the technical know-how and strategic vision that meet the needs of your post-pandemic enterprise.

Learn More

#EC21

Enterprise Connect Webinars c/o Informa Tech

Informa Tech Holdings LLC | Registered in the United States with number 7418737 | 605 Third Ave., 22nd Floor, New York, New York 10158, USA

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