Special From NinjaRMM

Meet an MSP who was willing to turn his back on 25% of his revenue by saying goodbye to his worst clients.

Do you have difficult clients that have you cringing every time the phone rings? Maybe they often dispute bills or question why a service “costs so much when it should be easy.”

For MSP business owners, determining how to handle these types of clients is often a source of stress. Yes, they’re a paying client, but your techs and billing team spend so much time with them that you might find you’re actually losing money by continuing to manage them.

In our recent blog post, we interviewed Ivan Spencer-Phillips about his decision to fire customers that caused him and his team the most grief. Read more to find out the steps he took to differentiate his best customers from his worst and why his only regret is that he didn’t fire customers sooner.

Plus, we’ve included a “Customer Scorecard” so you and your team can go through the same exercise.

Additional NinjaRMM Perspectives

What to Include in Your Managed Services Offering to Land the Right Customers
MSPs need to extend beyond basic monitoring, management, maintenance and security services to differentiate in the market. NinjaRMM explains how. Read More
Firing Customers Fueled This MSP’s Growth
Meet an MSP business owner who was willing to turn his back on 25% of his revenue by saying goodbye to his worst clients. His one regret: He didn’t do it sooner. Read More
Building a $6 Million ARR MSP: Five Things An SMB Entrepreneur Learned
Building an MSP (managed services provider) business with significant ARR (annual recurring revenues) & profit margins isn't easy. Aaron Underhill of Dedicated IT shares key learnings. Read More