Special From ServiceTree

What are we in the business of? People or technology? It sounds like a weird question to ask a bunch of MSPs but you may be surprised by the answer – we’re all in the business of people. With that in mind, we have to keep the perspective that everything we do is for our customers. The best way to do this is to put yourself in the customer’s shoes when they are first reaching out for support. What experience would you want to have? The answer probably involves something along the lines of an easy-to-use ticketing system, a true self-help desk, and quick response times. So, how do you provide this to your customers and maintain or grow your bottom line? The answer is increased efficiency through your internal MSP team. We’ve compiled a few resources that we believe will help you unlock the keys to success in your MSP. Check them out below.

• ServiceTree Podcast: Are you ready to Power Up Your MSP? MSP Power Up™ is a new podcast that shares the secrets to MSP success that it took ServiceTree CONNECT™ years to learn. Listen and subscribe now.
• Help Desk Tips: Learn how to create the most effective help desk Knowledge Base for your MSP here.
• ServiceTree Demo: Are you ready to provide even better support to your customers? Book a demo with us today, and see what ServiceTree CONNECT™ can do for you.
• ServiceTree Webinar: Ensuring your team is productive and your customers are looked after is more critical now than ever before. We cover tips on how to ensure this in our latest webinar.

ServiceTree Expert Perspectives

Work From Home: What Are Your MSP Team Members Up To?
How to properly track MSP team member utilization rates & time management amid the Work From Home (WFH) reality, according to ServiceTree CEO Paul Azad. Read More
Does Your MSP Have a Broken Window? Are You Sure?
If you don’t hold your team accountable for their time sheets and PSA data input, they won’t submit accurate hours. ServiceTree explains how to fix that broken business window. Read More
The Heart of an MSP: People, Not Technology
As an MSP, you are in the business of people – not technology. Are those people using the right technologies to deliver great customer service? Read More