| MORE HEADLINES Cities Reimagine 311 Service as Pandemic Shifts the Paradigm
At the height of the COVID-19 pandemic, New York City’s 311 service reached nearly 200,000 calls a day, prompting significant changes in business as usual and a new reliance on data-driven decision-making. READ MORE What’s New in Civic Tech: States Deploy Chatbots for Crisis
Plus, Nassau County, N.Y., publishes an equity gap toolkit; Kansas City, Mo., conducts a COVID-19 survey to compile crisis data direct from residents; and Apolitical is hosting a class on public-sector innovation. READ MORE Contactless Transit Fare Systems Are in High Demand
The novel coronavirus has prompted some transit agencies to reimagine how they accept fares. Efforts to keep transit staff and riders safe, while serving the “unbanked,” are giving new payment solutions a foothold. READ MORE | 
